FERSoftRefund and Cancellation Policy
Last updated: 1 October 2026
You can cancel your FERSoft subscription at any time. This policy governs cancellations and refunds for FERSoft subscriptions provided by Hüseyin Akgül (AKG Bilişim Tasarım Danışmanlık).
1. Free trial
No fee is charged during the trial period. If you do not pay at the end of the trial, the subscription does not start and you are not charged anything.
2. How to cancel
- Subscriptions paid by card in Türkiye (iyzico): cancel with the Cancel subscription button in Settings › Subscription, or by writing to infoakgdb@gmail.com.
- Subscriptions paid by card outside Türkiye (Paddle): cancel in the Paddle customer portal, opened in the program from Settings › Subscription › Manage card, invoices and subscription, or by writing to infoakgdb@gmail.com.
- Subscriptions paid by bank transfer: simply do not pay for the next period; you may also let us know at infoakgdb@gmail.com.
3. What happens when you cancel
- Cancellation takes effect at the end of the paid period. Until then, you can keep using the program in full, and you are not charged for the next period.
- No partial or full refunds are given for the unused part of a paid period.
- The licence fee (paid once by new customers) is a one-time charge and is not refunded if the subscription ends because you cancel it or do not pay. If you subscribe again, you do not pay the licence fee again. When moving to a lower plan, the licence fee difference is not refunded.
- Your data is not deleted after cancellation; you can subscribe again at any time or ask us to hand over your data.
4. When refunds are given
- Erroneous or duplicate charges (for the same period or the same licence fee) are refunded in full.
- If we terminate the Service, the fee for the paid but unused period is refunded.
- This policy does not limit any statutory withdrawal or refund rights that consumers have under applicable law.
5. Requesting a refund
For card payments via iyzico and bank transfers in Türkiye, send refund requests to infoakgdb@gmail.com; refunds are made to the same card or bank account. For card payments outside Türkiye, Paddle.com is the Merchant of Record; refund requests are handled by Paddle in line with Paddle's refund policy. You can contact Paddle via paddle.net or write to us at infoakgdb@gmail.com.